Help center

A clearer next step.

From your first draft to managing your account.

AI Detector

Scores, passages and supported text.

Humanizer

Your voice, comparing drafts and limits.

Billing

Subscriptions, cancellation and refunds.

Your account

Passwords, privacy and saved work.

Common questions

Which languages can I use?

The interface supports six languages. AI Detector and Human-style support English and Ukrainian.

How much text can I submit?

Start with at least 50 words. Detection accepts up to 12,000 characters. Human-style accepts 50–2,000 words in English and up to 1,000 in Ukrainian; every 250 words use one rewrite.

Can I use a document or a web page?

Yes. In the workspace, choose “Text from a file or a web page”: a DOCX, PDF, ODT, RTF, TXT or MD file up to 10 MB, or the address of a public page. The text is placed in the editor for you to review; the file and the page are not stored.

Can my own AI assistant use Textumi?

Yes. Textumi has an MCP server: your assistant can check a text and humanize it, and it reviews the drafts itself. Open Settings, then AI agents, to connect it.

Does a high score prove a text was generated by AI?

No. Textumi returns a model signal. It is not proof of who wrote a passage, and short texts are harder to assess.

Will a rewrite pass every AI detector?

No. The rewrite tool focuses on clarity and a more natural voice while trying to preserve meaning. Other detectors may disagree, and you should review every result.

Where can I find previous results?

Open History in the workspace. Requests are kept for 30 days. You can delete completed requests at any time; deleting history does not reset your usage allowance.

I forgot my password. What now?

Use the reset link on the sign-in page. Recovery links expire after 30 minutes, and a password reset signs out all sessions.

How do I delete my account?

Open Settings, export any data you need, then open Delete account. Finish active requests and end subscriptions first. Confirm with your current password and the word DELETE.

How do I cancel a subscription?

Open Billing to manage your subscription through Paddle. You can check your renewal date and cancel future renewals there.

Still need help?

Send your question to the Textumi team.

Contact support